Thursday, September 18, 2008

‘Mumbai’tizens, can forget standing in the queues or traveling long distances for getting birth or death certificate prepared.

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Mumbai gets a ‘.com’ solution


E-GOVERNANCE: MUMBAIWith distances getting shorter by the day and with time becoming a scarce commodity for today’s generation, the need of the hour is to make things even more accessible and hassle-free. With this basic philosophy, Municipal Corporation of Greater Mumbai (MCGM), which is also the largest municipal corporation in the country, has announced its own web-portal.

Dedicated to addressing the issues of the citizens of Mumbai, the portal is basically aimed at taking the government closer to the people. With the help of this portal, citizens of Mumbai can forget standing in the queues or traveling long distances for getting birth or death certificate prepared. There would also be other such benefits that the people of Mumbai can get through this portal, like getting their MPFA licenses, trade licenses, hoarding licenses, advertisement licenses, and even their complaints registration for water works etc.. Shubha Raul, Mayor of Mumbai, said on the occasion, “It is with great pride that I announce the successful completion of the ambitious Citizens Portal. I am very happy to dedicate this project to the service of citizens of Mumbai city as it will enhance efficiency of the corporation, make it even more transparent and save valuable time of the citizens.”

Although it is a noteworthy step that would be significant in the direction of e-governance but the basic question would still be how many people in the state of Mumbai would have access to internet to use this facility. Also, we are well aware of the status of many of government’s existing websites which are never updated on time and have failed to provide the promised service. If MCGM changes all the pre-conceived civic notions, with its efficiency, other civic bodies will follow suit, whereby click of the mouse would join citizens & civic functioning.



B&E research: Surbhi Chawla


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Source : IIPM Editorial, 2008

An Initiative of IIPM, Malay Chaudhuri and Arindam Chaudhuri (Renowned Management Guru and Economist).


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